Terms And Conditions - wepay.com.sa

Terms and Conditions

Last Updated Date: August 13, 2025

Article 1: Introduction and Preamble

This Agreement defines your rights and obligations as a user regarding the service provided by Rabita Al-Dafa' Financial Company (WePay). Your access to and use of the Service is conditioned upon your acceptance of and compliance with the terms and conditions contained herein. If you do not agree to any of these terms and conditions, you must immediately cease accessing or using the Service.
Rabita Al-Dafa' Financial Company (WePay) reserves the explicit right to amend this Agreement at any time in accordance with regulatory directives received from competent regulatory authorities in the Kingdom of Saudi Arabia. Any amendments will be published on the website or via the application and shall become effective from the date of publication.
Terms and expressions used in this Agreement shall bear the meanings attributed to them in Article 2 (Definitions) below, regardless of whether they appear in singular, plural, masculine, feminine form, or conjugated with pronouns.

Article 2: Definitions

All terms and expressions contained in the following definitions shall be interpreted as defined below, unless the context requires otherwise:

WePay: Rabita Al-Dafa' Financial Company for Financial Technology (a Limited Liability Company), registered under Commercial Registration No. (7042204540). References to “Rabita Al-Dafa' Financial Company (WePay)” include its smartphone application and website, and may also be referred to as “we”, “us”, or “our”.
Agreement: The Terms and Conditions Agreement governing the use of the application and website of Rabita Al-Dafa' Financial Company (WePay), also referred to as (“Terms and Conditions”).
Service: The escrow account service provided by Rabita Al-Dafa' Financial Company (WePay) to manage transactions between the Seller and the Buyer within the scope of service and limitation of liability specified in Article 4 of this Agreement.
User: Any individual or entity that utilizes the Service, including the Seller, Buyer, or visitors; referred to using second-person pronouns (you, your).
Product: Any tangible product or service provided by the Seller to the Buyer via Rabita Al-Dafa' Financial Company (WePay).
Transaction: The sale and purchase operation of a Product between Users facilitated by Rabita Al-Dafa' Financial Company (WePay).
Transaction Value: The total monetary value of the Transaction and its associated fees.
Fees: Includes product or service charges set by the Merchant, Seller, or Service Provider, in addition to service fees charged by Rabita Al-Dafa' Financial Company (WePay), government fees, bank charges, and shipping/delivery costs (if applicable), as set forth in Article 10 of this Agreement.
Buyer’s Account: The account created within the application or platform through which the Buyer pays the Transaction Value to purchase a product or service.
Seller’s Account: The account created within the application or website through which the sale of a product or service is completed, and proceeds are received via the registered bank account on the platform.
Escalation to WePay: Any complaint regarding a transaction executed on the platform or application that meets the essential criteria (identifiable Seller, Buyer, and accurately described Product or Service) which was not executed as agreed upon, and an official complaint has been filed by a party to the transaction.
Inspection Period: The maximum period allowed to inspect the product or service, set at a maximum of (48) forty-eight hours from the date of receipt, provided that an escalation request is submitted within (24) twenty-four hours from receipt.
Privacy and Personal Data Protection Policy: Rabita Al-Dafa' Financial Company (WePay) is committed to applicable Saudi laws and regulations regarding privacy policies, personal data protection, and procedures governing data collection and disclosure upon accessing or using the Service, accessible via the dedicated policy link.

Article 3: Representations and Warranties

By accessing the Service, you represent, warrant, and agree to the following:

You are at least (18) eighteen Gregorian years of age at the time of registration.
You possess the legal and statutory capacity required to register on and use the platform.
You fully agree to these Terms and Conditions.
You agree to and accept the Privacy Policy.
You agree to grant any rights, assignments, permissions, or licenses as required by the platform.
All information provided during registration is true, accurate, current, and complete, and you undertake to update it immediately upon any change.
You use the platform strictly for your personal account and not on behalf of any other person or entity.
Your use of the platform is not intended to harm any third party.
You shall not violate Islamic Sharia laws, statutory regulations, executive decisions, or applicable guidelines during your use of the Service.
You shall not use the platform for any fraudulent, illegal, or unauthorized project, whether directly or indirectly.
You shall not misuse the platform in any manner that causes disruption, harm, or impairment to the website or application of Rabita Al-Dafa' Financial Company.
Your access to the platform was obtained through lawful means.
You fully acknowledge that the platform was established and licensed in compliance with applicable regulations and authorizations from competent regulatory authorities in Saudi Arabia.
You are not subject to any sanctions, nor listed on any restricted parties or sanctioned lists, nor controlled by any restricted entities or groups.
You acknowledge that litigation concerning or against the platform falls exclusively under the jurisdiction of competent judicial courts in the Kingdom of Saudi Arabia.

Article 4: Scope of Service and Limitation of Liability

Services provided by Rabita Al-Dafa' Financial Company (WePay) consist of acting as an escrow agent enabling Sellers to list products or services and facilitating their sale to Buyers under defined parameters and at their sole responsibility, in addition to managing transactions and resolving disputes via Escalation, thereby enhancing transaction reliability.
Due funds shall be transferred to the beneficiary's registered account within (7) business days starting from the date of requesting payment release or payout.
The role of Rabita Al-Dafa' Financial Company (WePay) is strictly limited to connecting transaction parties and temporarily holding the transaction amount in a designated account until transaction completion as agreed. Liability is strictly confined to the scope of service provided directly, excluding any warranties or liabilities regarding third parties or non-compliance of parties with this Agreement or relevant laws, including E-Commerce regulations.
Rabita Al-Dafa' Financial Company (WePay) assumes no liability for any risks, damages, consequences, or financial losses incurred by any transaction party or third party.
In the event of damage resulting from a User's non-compliance with this Agreement, you may report it by submitting an (Escalation) complaint to Rabita Al-Dafa' Financial Company (WePay), which will proceed in accordance with the Dispute Resolution Mechanism outlined in Article 8 without prejudice to the foregoing paragraphs.
In the event of a dispute between transaction parties or third parties, Rabita Al-Dafa' Financial Company (WePay) is fully released and indemnified from all claims, demands, and damages (actual and consequential) arising out of or in any way connected with such disputes. This constitutes an explicit waiver of any statutory or legal protections in your favor to the maximum extent permitted by law.
To access and use the platform, prior registration with accurate information on the application or website of Rabita Al-Dafa' Financial Company (WePay) is required.
Rabita Al-Dafa' Financial Company (WePay) bears no liability for any payments made outside the platform between any transaction parties.

Article 5: Prohibited Transactions

Users are strictly prohibited from utilizing the platform or its services for transactions that are unlawful under Sharia or statutory regulations, illegal, or unauthorized. Rabita Al-Dafa' Financial Company (WePay) reserves full authority to reject any transaction deemed prohibited or non-compliant. Prohibited items and activities include, but are not limited to:

Any transaction involving illegal elements, unlawful purposes, or materials violating applicable laws or public morals.
Firearms, ammunition, explosives, and associated military equipment of all kinds, even if licensed by relevant government authorities (such as the Ministry of Interior).
Products violating intellectual property rights (e.g., pirated software, bootleg books, unauthorized recordings, hacking tools, or compromised accounts).
Illicit drugs, narcotics, alcoholic beverages, tobacco products, electronic vapes, and any raw materials used in their production.
Pharmaceuticals and medical products unless listed by licensed and authorized entities.
Unauthorized financial services (such as unlicensed lending, financing, installment schemes, or credit card services).
Surveillance devices, eavesdropping equipment, high-power lasers, signal jammers, scramblers, or signal boosters prohibited by regulatory bodies.
Any goods or services prohibited currently or in the future under Saudi Arabian laws, or transactions involving sanctioned individuals or entities locally and internationally.
The User agrees to fully indemnify Rabita Al-Dafa' Financial Company (WePay) against any direct or indirect damage resulting from their violation of regulations or execution of prohibited transactions.

Article 6: Terms Applicable to Sellers and Service Providers

In addition to complying with all provisions of this Agreement, the Seller must:

Create a Seller transaction including valid bank account or e-wallet details within Saudi Arabia registered under their official legal name to receive payable funds.
Properly package and protect physical items to ensure safe and intact delivery in compliance with health and safety standards issued by competent authorities in Saudi Arabia.
Bear full liability for product/service defects, warranties, and post-sale obligations pursuant to applicable regulations.
Adhere strictly to intellectual property laws and refrain from offering or selling counterfeit or infringing goods/services.
Deliver the product or service matching the exact descriptions and specifications displayed on the platform.
Commit to the agreed-upon timeframe for delivering the product or service to the Buyer.
In the event of order cancellation by the Seller within a timeframe that prevents harm to the Buyer, funds shall be refunded to the Buyer after deducting WePay’s platform service fees.
Cooperate fully and promptly with the Dispute Resolution Team and abide by all issued administrative decisions.

Article 7: Terms Applicable to Buyers

In addition to complying with all provisions of this Agreement, the Buyer must:

Create a Buyer transaction providing personal payment instruments (Saudi bank account or registered e-wallet) owned exclusively by the Buyer.
Specify the precise delivery address and choose the appropriate fulfillment method to ensure timely receipt.
Confirm product receipt immediately within the agreed timeframe.
Adhere to the Inspection Period set at a maximum of (48) forty-eight hours from the timestamp of product/service receipt.
In the event of order cancellation by the Buyer prior to receipt with valid justification provided in reasonable time, funds will be refunded after deducting WePay’s platform service fees.
Accept or reject the product before the expiration of the (48-hour) Inspection Period. Failure to submit acceptance or rejection within this timeframe shall constitute implicit acceptance, and funds will be released to the Seller without further notice to the Buyer.
Cooperate fully and promptly with the Dispute Resolution Team and abide by all issued administrative decisions.

Article 8: Escalation to WePay

Either party to a transaction (Seller, Service Provider, or Buyer) has the right to request an Escalation only after payment completion. Incomplete transactions will not be processed for escalation, and WePay assumes no responsibility for them.
Escalation requests must be submitted via the designated icon within the app/platform, including clear complaint details accompanied by supporting evidence and documentation.
The Dispute Resolution Team will contact both parties within a maximum of (48) hours via registered contact methods (phone calls, SMS, or registered email).
Parties involved in the dispute undertake to supply the Dispute Resolution Team with all required documents, evidence, and proof within the specified deadline.
Escalation decisions are limited to transaction completion or cancellation (with or without financial compensation), as determined by the Dispute Resolution Team. Decisions are binding on both parties and shall be executed within (7) business days from notification.
If the decision mandates transaction cancellation and a refund to the Buyer, funds shall be transferred within (7) business days from decision notification.
The Buyer shall not be entitled to escalate or claim refunds after formal acceptance of the product or upon expiration of the Inspection Period without submitting a formal rejection.
WePay’s platform service commission will be automatically deducted in all settlement cases without requiring prior authorization from either party.

Article 9: Account Holder Name Display Approval and Disclosure Policy

1. Account Holder Name Display: By accepting these Terms and Conditions, the User acknowledges and explicitly consents that their registered name on the WePay platform (whether an individual or an entity, and whether acting as a sender or a recipient) will be displayed to the other party involved in the financial transaction. This is conducted in compliance with applicable regulatory directives, for the purposes of verifying the identity of the transaction parties, executing financial operations accurately, and preventing fraud. Accepting these terms constitutes explicit and direct authorization for this practice.
2. Third-Party Intermediary Exception: The provisions of the preceding paragraph shall not apply in instances where WePay contracts with a third party acting as an intermediary to the transaction. In such cases, the third party reserves the right to apply its own terms and conditions regarding the disclosure or non-disclosure of the transaction parties' names, and WePay’s scope shall be strictly limited to managing and executing the financial aspect of the transaction. Notwithstanding the foregoing, WePay shall perform mandatory identity verification on the transaction parties in accordance with applicable laws and regulations to mitigate fraud risks. The User dealing with the intermediary bears full responsibility for reading and complying with the third party’s governing terms and conditions.
3. Regulatory and Judicial Disclosure: In accordance with applicable laws and regulatory frameworks, WePay reserves the right to disclose any data or information relating to the User or their transactions to judicial authorities, regulatory bodies, or competent officials upon an official request or where such disclosure is mandated by law.

Article 10: Fees

Rabita Al-Dafa' Financial Company collects a service fee of 2.5% (two and a half percent) of the total Transaction Value in consideration for providing escrow account services pursuant to Saudi Arabian regulations. Fees are allocated based on one of the following options:
- Option 1: Seller pays all fees.
- Option 2: Buyer pays all fees.
- Option 3: Fees are split between both parties as mutually agreed.
Applicable fees include platform service commission, payment gateway processing charges, credit card fees, and transaction charges.
Regarding Other Fees:
1. Shipping and logistics costs are subject to mutual agreement between the parties and must be incorporated into the transaction contract.
2. Each party shall bear any bank transfer charges or financial fees originating from their respective bank accounts.
3. The Dispute Resolution Team retains the authority to assign fee liabilities by binding decision in case of disputes; otherwise, default options apply.

Article 11: General Provisions

All provisions of this Agreement are governed by and construed in accordance with the laws and regulations of the Kingdom of Saudi Arabia.
If you breach any provision of this Agreement, Rabita Al-Dafa' Financial Company (WePay) reserves the right to suspend or permanently terminate your account or restrict your access to the Service at any time without prior notice or statement of reasons, without any entitlement on your part to claim damages or compensation, while retaining WePay's legal right to seek compensation for direct or indirect damages incurred.
WePay's escrow liability terminates upon successful transaction closure or upon the issuance of a final determination by the Dispute Resolution Team.
Official communications with Users will be conducted exclusively via the contact information registered upon account creation.
Notifications regarding amendments to the Terms and Conditions or Privacy Policy will be dispatched through registered contact channels.
This Agreement has been drafted in the Arabic language. The Arabic and English versions carry equal legal authority; however, in the event of any discrepancy or conflict in interpretation, the Arabic text shall prevail.