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Frequently Asked Questions (FAQ)

Q: What happens if I close the browser during payment?​

A: If you've completed KYC, you can return to the link and proceed directly to payment. If payment was in progress, check with your bank or payment gateway.

Q: Is my payment information stored?​

A: Payment details are processed securely through payment gateways. WePay doesn't store your full card details.

Contract Fees​

Q: Can I set a different fee for each contract?​

A: Yes, if contract-level fee is enabled for your account. By default, the fee agreed with WePay for your account applies to every contract. Contact WePay to have contract-level fee enabled. See Contract Fees.

Q: Why am I getting a 403 with error code 1887?​

A: You sent a fee field on a contract, but contract-level fee is not enabled for your account. Either remove the fee fields, or contact WePay to enable the feature.

Q: contract-level fee is enabled, but my request fails with BuyerOrSellerFeeRequired. Why?​

A: Once contract-level fee is enabled, WePay expects you to state the fee on every contract and does not fall back to your agreed fee. Send buyerFeePercentage and/or sellerFeePercentage, or send noFeesApplied: true if you intend to charge nothing on that contract.

Q: Does noFeesApplied make the contract completely free?​

A: It removes your platform fee, so your buyer and seller are charged nothing by you. Your own agreement with WePay applies to the contract as normal. If you're planning a campaign and want to review the details for your account, your WePay account manager can walk you through it.

Q: When is a seller fee collected?​

A: At release, not at payment. The buyer pays the contract amount as usual, and your fee is deducted from the seller's payout when the contract is released. A funded contract does not yet mean a seller fee has been collected.

Q: My fee came out different to the percentage I sent. Why?​

A: If your agreement with WePay includes a minimum or maximum fee amount, those limits still apply to fees you set per contract. Always read the externalPlatformFee amount from the response rather than calculating it yourself.

Bank Transfer​

Q: How do I know when a bank transfer has actually been paid?​

A: Wait for the payment.completed or milestone.payment.completed webhook. The earlier bank_transfer.buyer_acknowledged event only means the buyer told the checkout page they sent the transfer, and is not proof that funds arrived.

Q: How long does a bank transfer take to confirm?​

A: It depends on the buyer's bank. Unlike online payment, it is not immediate.

Q: Can I choose which payment methods my buyers see?​

A: Payment methods are configured by WePay for each platform. Contact WePay if you would like online payment or bank transfer enabled or disabled for your account.

Q: What happens if the buyer transfers the wrong amount?​

A: You receive contract.payment.underpaid or contract.payment.overpaid with the expected and received amounts. The contract/milestone stays unpaid, a refund request is created for the amount received, and it is cancelled (refund_request.cancelled) once the buyer pays the remaining balance.